Privacy Policy

This Privacy Policy explains how Carbide & Dirt (“we,” “us,” or “our”) collects, uses, and protects information when you contact us through this website or our messaging services. By using this site or providing your information, you agree to this policy.

Information we collect

• Information you give us. When you call or text our line, message us through the chat widget on our site, or email us, we collect your name and phone number, and, if you provide them, your email address and details about your project or request.
• Automatically. When you visit this site, we and our providers may set cookies and use similar technologies. Our website chat is provided by our messaging platform, which may set cookies or store data needed to run the chat. We also use the Meta Pixel for advertising measurement (see Advertising cookies below). Our hosting provider may log standard technical data (such as IP address and browser type) to keep the site secure.

How we use your information

• Respond to your request and provide the estimates, scheduling, and services you ask about.
• Contact you by phone, email, or, if you opt in, text message about your request and our services.
• Operate, secure, and improve our website and services.

Advertising cookies (Meta Pixel)

We use the Meta Pixel, a tool from Meta Platforms, Inc. (the company behind Facebook and Instagram), on this site. The pixel and similar technologies from Meta may collect or receive information from this website and elsewhere on the internet, including pages you view, your device and browser type, and your IP address. Meta uses this information to measure how our ads perform and to help us show our ads to people on Meta platforms and partner sites. This is separate from anything you tell us by phone, chat, or email, and it does not include your text-messaging opt-in data.

You can control or opt out of this kind of ad targeting:

• Adjust your Meta ad preferences at facebook.com/adpreferences.
• Opt out of interest-based ads from participating companies through the Digital Advertising Alliance at optout.aboutads.info and the Network Advertising Initiative at optout.networkadvertising.org.
• Use your browser or device settings to block or delete cookies.

Opting out stops interest-based targeting. You may still see ads that are not based on this activity.

SMS / text messaging

If you opt in to text messages (for example, through the chat widget on our site), we may send messages related to your request: appointment and estimate updates, follow-ups, and replies. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and get help by replying HELP or contacting us at (629) 284-4521.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing information with subcontractors who support our services, such as customer service, is permitted. Text-messaging opt-in data and consent are excluded from all of the above: this information will not be shared with any third parties, excluding the aggregators and providers that deliver the text-messaging service.

How we share information

We do not sell your personal information for money. We share it with service providers who help us operate (for example, our CRM and messaging platform, our website chat provider, scheduling, and hosting) and only as needed to provide our services or as required by law. We also share limited website activity with Meta through the Meta Pixel to measure and deliver our advertising, as described under Advertising cookies above. As stated above, mobile opt-in and consent data are never shared for marketing or promotional purposes, and are disclosed only to the aggregators and providers that deliver the text-messaging service.

Your choices

You can opt out of text messages at any time by replying STOP. You can opt out of interest-based advertising using the options under Advertising cookies above. You can ask us to update or delete the contact information you've given us by reaching out using the details below.

Data retention & security

We keep your information only as long as needed to provide our services and meet legal and recordkeeping obligations, and we take reasonable measures to protect it.

Children's privacy

Our site and services are intended for adults and are not directed to children under 13.

Changes to this policy

We may update this policy from time to time; the “last updated” date above reflects the latest version.

Contact us

Carbide & Dirt · (629) 284-4521 · sales@carbideanddirt.ai